2015 Annual Report



BRAILLE ALPHABET means a tactile writing system used by people who are blind or visually impaired for writing and reading.

CASH MANAGEMENT means a set of banking and accounting services provided by individual banks (or their associations) to corporate clients for the management of their cash for the purpose of optimising internal financial flows and corporate planning in order to maximise their income.

CIB means the corporate and investment unit, which has been operating under the Sberbank CIB brand since October 8, 2012.

COMPLIANCE CONTROL means internal control over the compliance of activity in the financial markets with the laws on financial markets in the credit institution. It is a part of the internal control system of a credit institution.

CONTACT CENTER means a special internal unit of the bank which supports interaction with clients using means of telecommunication (telephone, web) with regard to different issues of service.

CORPORATE SOCIAL RESPONSIBILITY means a set of principles and liabilities the bank complies with in the course of its activity with regard to:

  • management of interaction with stakeholders;
  • assessment and management of impact on the national economy, social sphere and environment.

COST/INCOME means a financial indicator of the performance of companies, the ratio of cost to income.

CREDIT FACTORY means a lending process for retail customers and small business entities which is based on the centralised and automated processing of credit applications followed by a decision on the possibility of lending.


CROWDSOURCING means the meeting of objectives significant for the bank through the engagement of intellectual resources of a wide circle of volunteers, usually using information technology.

CUSTOMER POINTS OF SERVICE means additional and operating offices, operating cash desks outside the cash unit, and mobile cash transaction units where the customer may receive some or all bank services.

DDoS Attack — distributed denial of service attack.

DIVIDEND means a part of the income earned by a business entity which is distributed among its shareholders.

DUE DILIGENCE means the procedure for building an unbiased idea of an object of investment.

EMPLOYEE ENGAGEMENT means an employee’s emotional and intellectual state in which they try to perform their work in the best possible way and are willing to contribute to the company’s development and success.

ENVIRONMENT means the natural surroundings where the organisation is functioning, including the air, water, earth, natural resources, flora, fauna, people, and their relationships.

EXECUTIVES means employees holding senior executive positions according to the job pyramid of Sberbank and employees whose positions provide for the possibility to have subordinates and to lead a team during project activity (in subsidiaries and companies of the Group).

EXIAR means Export Insurance Agency of Russia.

FINELENT means a platform for corporate data management and business process management at the enterprise.

FRAUD MONITORING SYSTEMS means systems that enable automatic detection and blocking of suspicious transactions in accordance with preset rules (fraud—unauthorised access to communication services or receiving services as a result of unauthorised access).

GEMBA means (Japanese) an approach according to which it is necessary to visit the site of a work process to collect facts and to make a decision directly onsite.

GEOMARKETING means a marketing study technique based on the methods of geographic analysis of different geographically dispersed objects and phenomena that is used to determine the target audience in the desired territorial unit, discover the best location for a new object, develop a concept for an existing or planned object, etc. A detailed description of the geomarketing technique is given in the Sberbank Corporate Social Responsibility Report 2013.

HAZARDOUS WASTE means toxic, explosive, or flammable wastes, wastes with high reactive capacity, wastes containing pathogens, and waste that may represent actual or potential hazard for the environment and human health, whether independently or in contact with other substances.

IMPACT means positive or negative changes in the society, economy, or environment which fully or partially result from the bank’s activity.

LOCAL SUPPLIERS means organisations or legal entities that supply products or services to a Group participant and are registered in the same country as such participant.

MASS-JOB EMPLOYEES means employees engaged in providing service to retail customers and small- and microbusiness; employees of the unified cash settlement centre; the employees of customer transaction support centres; employees of the cash collection service, cash units and centres; specialists engaged in handling of toxic assets, underwriting, etc.

MINORITY SHAREHOLDER (MINORITY) means a company shareholder (individual or legal entity) the size of whose holding does not allow them to directly participate in company management (e.g., by way of forming the board of directors). Such shareholding is called “noncontrolling.”

OFFICE REFORMATTING means modernisation and re-equipping of an office to give it a new format that meets today’s requirements.

OUTPLACEMENT means a programme for the management of career endings and further employment of employees.

OUTSOURCING means a method of workflow management where certain functions are delegated to external specialised contracting companies, while the main company earns additional income from its intangible asset—organisational capital.

OVERDRAFT means bank lending to a client’s settlement account for payments under payment documents in case of the insufficiency of funds in the settlement account of the borrowing client.

OVERNIGHT means a form of short-term corporate deposit.

QUANTO SWAP means a differential swap; a swap of two LIBOR rates, when payments are made in a single currency.

REMOTE SERVICE CHANNELS means ATMs, text service, Mobile Banking, Sberbank Online.

SECURITISATION means the process that allows the replacement of bank borrowings and lending with the issue of Eurobonds. The Bank will borrow money from its savers (investors) and will lend it to borrowers charging a fee for both transactions alongside the accrual of interest. The possibility for the borrower to receive money directly from investors by way of issuing and offering them bonds (or shares) makes it possible to reduce the borrowers’ and the creditors’ costs.

SKIMMING means a kind of fraud with bank cards using special devices (skimmers) for reading the information from the card, e.g., the magnetic strip or PIN.

STAKEHOLDERS means private clients and legal entities or groups of entities that influence the bank and its activity and/or are influenced by the bank (clients, employees, shareholders, governmental authorities, nonprofit organisations, etc.).

TOP MANAGERS means the CEO, Chairman of the Executive Board of the Bank, Deputy Chairmen of the Executive Board of the Bank, Senior Vice Presidents, Vice Presidents, and Heads of Departments.